Our cleaners do their absolute best to provide exceptional service, but there are certain things that we cannot offer/guarantee. Liability, safety, and the highest quality are considered at all times. If you are unsure about your cleaning or an item below, please call us to discuss.
That said, the following are services that we do not provide:
- We cannot perform services while other services are being performed in or around the home (plumbing, painting, construction, etc.)
- No lifting or moving of heavy items (refrigerator, stove, tables, etc.)
- No moving vases, hung pictures, or other delicate items.
- We are happy to load your dishwasher, but cannot replace dishes in cupboards once complete. We don’t want to break anything.
- Cleaning any item or area that cannot be safely reached using telescopic cleaning tools and a step stool.
- Removing excessive pet hair from upholstery.
- Cleaning exterior windows.
- Cleaning Mini Blinds. Our cleaners are happy to dust horizontal metal or plastic mini blinds, but we have found that they are easily bent or damaged if anything beyond dusting is attempted.
- Removing strong odours (mould, animal waste, smoke, etc.) Again, we will do our best.
- Cleaning inside dishwashers and washing & drying machines.
- Cleaning light bulbs.
- Cleaning rodent/insect-infested homes.
- Removing excess paint from surfaces.
- Post-construction cleaning. We can provide that service, but it does not fall within the parameters of our online booking system and would require an in-person visit to make a quote.
- Deep carpet/floor cleaning (steam cleaning, polishing, waxing, etc.)
- Heavy marks/stains on walls, baseboards, other painted surfaces. We don’t want to potentially damage your paint.
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