PRIVACY POLICY
Westmount Home Cleaning Inc. / Entretien ménager Westmount inc.
(“Westmount Cleaning”, “we”, “us”, “our”)
Last updated: [December 15, 2025]
Westmount Home Cleaning Inc. / Entretien ménager Westmount inc. (“Westmount Cleaning”) is committed to protecting your privacy and the personal information you share with us. This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you visit our website, book a service, or interact with our company in any way.
By accessing our website, booking a cleaning service, or communicating with us, you consent to the practices described in this Privacy Policy.
Information We Collect
We collect personal information that is necessary to provide our services, manage client relationships, and operate our business.
Information You Provide to Us
This includes:
- Name
- Address of the property to be serviced
- Email address
- Phone number
- Payment information (processed securely by third-party providers; we do not store full credit card details)
- Booking details (service type, frequency, special requests, access instructions, etc.)
- Messages or communications you send to us (email, text, website chat, etc.)
- Photos you voluntarily provide (e.g., of areas needing cleaning)
Information Collected Automatically
When you visit our website, we may automatically collect:
- IP address
- Browser type and version
- Device type
- Pages visited
- Time spent on the website
- Cookies and similar tracking technologies (see Section 7)
Information from Third-Party Services
If you book through a scheduling tool or payment processor, we may receive:
- Payment confirmation
- Fraud-prevention information
- Technical logs related to your booking
We do not receive or store your full credit card number.
How We Use Your Information
We use personal information for the following purposes:
- To provide and manage cleaning services
- To confirm appointments, send reminders, or communicate scheduling updates
- To process payments and issue receipts
- To respond to questions, messages, or concerns
- To manage client accounts and recurring services
- To ensure safety and proper access to your property
- To improve our website, services, and customer experience
- To enforce our Terms & Conditions and prevent misuse or fraud
- To comply with legal obligations (tax reporting, insurance, etc.)
We never sell your personal information.
How We Share Information
We may share your information only when necessary to operate our business:
With our cleaning staff or subcontractors
Only the information required to perform the cleaning (name, address, instructions, access details).
With service providers
Examples:
- Payment processors
- Booking/scheduling platforms
- Website hosting providers
- Email or communication platforms
These providers are contractually required to protect your data.
If required by law
We may disclose information if required by:
- Québec or Canadian law
- Court order
- Government authority
- Insurance or incident reporting obligations
How Long We Keep Your Information
We keep your information only as long as necessary to:
- Provide our services
- Comply with tax and legal obligations
- Maintain accurate service records
- Handle client relationships and recurring bookings
When data is no longer required, it is securely deleted.
Data Security
We take reasonable precautions to protect your information, including:
- Secure hosting and encrypted connections (HTTPS)
- Limited internal access to personal information
- Secure payment processing through reputable third-party providers
- Regular monitoring for unauthorized access attempts
While we take strong measures, no system is 100% secure. Using our website and services means you understand and accept these risks.
Your Rights (Québec & Canada)
Depending on applicable laws, you may have the right to:
- Access the personal information we hold about you
- Request corrections to inaccurate or incomplete data
- Request deletion of certain information
- Withdraw consent for certain data uses (e.g., marketing emails)
- Request information about how your data is processed
To exercise your rights, contact us at:
(438) 533-3080
We may ask for proof of identity to protect privacy.
Cookies & Tracking Technologies
Our website may use cookies and similar technologies to:
- Improve website functionality
- Remember your preferences
- Analyze traffic or performance
- Process bookings or payments
- Provide a better experience on mobile and desktop
You may disable cookies through your browser settings, but some features may not work properly.
Photos, Reviews & Testimonials
With your consent, we may use:
- Before/after photos
- Customer reviews
- Testimonials
These may be used for:
- Quality assurance
- Training
- Marketing (website, social media, ads)
We never reveal identifying information (address, faces, personal belongings) without your explicit permission.
You may withdraw consent at any time by emailing us.
Children’s Privacy
Our website and services are not intended for children under 14.
We do not knowingly collect personal information from minors.
Third-Party Links
Our website may contain links to external websites or tools (payment pages, booking forms, etc.).
We are not responsible for the privacy practices of these third parties.
Please review their policies before sharing your information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
When we do, we will post the updated version on our website with a new “Last Updated” date.
Continued use of our website or services after changes means you accept the updated policy.
Contact Us
If you have questions about this Privacy Policy, or wish to access or update your information, you can contact us at:
(438) 533-3080
Westmount Home Cleaning Inc. / Entretien ménager Westmount inc.